The Double Bind Theory—Or Why Sensationalism (Unfortunately) Works

There are only two types of entities on the internet, and both face the same dilemma: publishers (people who make stuff) and platforms (people who distribute stuff). Both must utilize ever more extreme content in order to drive user engagement.  

Another word for extreme is spiky. The thing grabbing your attention has to have some quality that makes you pay attention—what I call a spike. The easiest variable to spike on is being edgy—i.e., violating social or moral norms. The need to spike is business plutonium. You either have to be crazily skilled at handling it or your company decays over time.

I call this problem “double bind theory”: publishers will naturally make their content more extreme to gain attention, even if it puts them at the risk of being banned. This puts platforms in a double bind, too. If they ban such content, they lose engagement. If they allow it, they may face negative business impacts from advertiser complaints or social pressure. 

Importantly, extreme doesn’t mean edgy. All content that wins on the internet has to be exceptional at something. But, because it is damn near impossible to consistently produce extremely exceptional content, sensationalism usually wins.

In the Darwinian bloodbath that is the internet, the double bind is the rule of the jungle. Once you grok how this force is at the central tension of all online behavior, from Facebook’s content moderation to B2B SaaS marketing, you’ll see how much of your own life is determined by it.

It starts with the lizard king

To see this theory in action, take this 2018 Facebook note from Mark Zuckerberg: 

“One of the biggest issues social networks face is that, when left unchecked, people will engage disproportionately with more sensationalist and provocative content. This is not a new phenomenon. It is widespread on cable news today and has been a staple of tabloids for more than a century. At scale it can undermine the quality of public discourse and lead to polarization. In our case, it can also degrade the quality of our services.