The Creator MBA

Creators are businesses. Over time, they will start to act like it.

Sean Pollock // Unsplash

There’s a clear line that separates users and businesses on social media: users socialize, businesses sell. In other words, users spend time on these platforms to have conversations and connect. Businesses use these platforms to hawk their wares.

But creators are increasingly blurring that line. Though they retain some of the trappings of regular users—posting under their own names and sharing frequent updates on their day-to-day lives—they are not run-of-the-mill users. Creators are there to sell a product—themselves. 

So what are best practices in the business of creators? There are many places to draw inspiration from, but we believe that creators can—and should—look to the startup world for guidance to create great products, find bigger audiences, and build financially sustainable businesses.

Creator-Market Fit

Typically, the object of a startup is to make something that people want. Founders do this by testing different versions of their value proposition, as well as stripped down versions of their product to figure out what resonates most with prospective customers. Tight feedback loops help founders move quickly in order to find product-market fit, a tried-and-true formula that creators can learn a lot from.

Enter: Creator-market fit. Not every creator is a fit for TikTok—but every creator is a fit for some platform. Rather than becoming attached to one specific persona, platform, or content-type, creators should cycle through different experiments to find a content and business model combination that resonates with their specific audience. 

 Successful creators such as Ali Abdaal have proactively iterated their value propositions to achieve creator-market-fit. Over the years, he has narrowed down on his niche by experimenting with content that aligns with what his audience wants, and his own expertise. He realized that talking about fitness is not effective when his audience wants him to share productivity tips—he has since crafted his content and brand accordingly. We are working towards creator-market fit ourselves with Means of Creation. It started out as a live talk show, which then moved to Clubhouse, and then we decided to publish pre-recorded podcasts that allowed for a bit more nuance and depth. The Means of Creation newsletter also went through a similar molding process—it started out as a news roundup and then moved towards more in-depth essays (the current format).

Aspiring creators should iterate in a similar way—whether that’s objective data or subjective intuition. Yes, successful creators proactively dissect KPIs such as retention, engagement, and so on. But while numbers are important, intuition is important too—the best creators are like artists with an intuitive sense of what people might enjoy. The data just helps them make well-informed artistic decisions. 

OpEx and CapEx for Creators

When creators spend money on renting a luxurious mansion, hiring a personal trainer, or wearing Invisalign, it is often seen as irrational and excessive. But really, it’s just an investment in their product. Creators spending money to display an aspirational lifestyle is not unlike startup founders spending money to design products to fit a market need. MrBeast, one of YouTube’s most famous and highest paid creators often ends up spending more money than he makes to keep up with his personal brand of creating outrageous content, which usually involves high budget stunts and pranks. 

In some cases, this kind of investment literally entails physical modifications—we previously spoke to Aella, a top creator on OnlyFans, who underwent plastic surgery to become more appealing to her fans. For Aella, the surgery was a CapEx investment to have higher financial returns in the future. Of course, investments like these are not new or exclusive to internet creators—Hollywood stars have worked with plastic surgeons, personal trainers, and expensive stylists for decades. But what is new is the market for this type of investment—more people than ever want to pay to portray an aspirational lifestyle. 

Of course, this kind of spending is risky. Aspiring creators often spend too much and with little to show for it. Research in 2019 indicated that Gen Zers and millennials in the UK were spending £400 every month to showcase an Instagram-friendly life, with seven out of ten ending up in debt. 

Creators take on many potential risks when they invest in themselves. But if we begin to look at them as businesses, these kinds of investments start to make strategic sense.

The Paid Marketing Challenge

Traditional businesses do not hesitate to pay for promotion. Paid acquisition is the backbone of many successful venture-backed and bootstrapped startups—from MasterClass to Morning Brew. But many creators today are locked out of paying to market themselves, primarily due to two reasons: 

First, most social platforms do not allow personal accounts to pay for advertising. Facebook only allows paid promotion through Facebook Pages, and not through individual user accounts (a feature they got rid of in 2014 due to declining use). Instagram only allows users to boost posts if they set up a business account. LinkedIn will only let users promote posts through a company page. Twitter is the lone social network that allows users to promote themselves. 

Second, there is still a significant stigma when individuals pay to promote themselves. Just think about the last promoted tweet you saw on your Twitter feed. Cringe. While paying to promote products or services is acceptable, paying to promote individuals is often perceived as desperate and attention seeking.

This is starting to change. TikTok has recently been testing a new feature that will let creators pay to promote their content on its For You Page (FYP). This could be a massive move; it signals that platforms are starting to look at creators as businesses, making it easier for creators to spend money to reach an audience. Paid promotion is already popping up on other platforms as well. Creators are cross-promoting their content via podcasts and newsletters, spending money on products to organize fan giveaways, and using platforms like Pearpop where they can pay (or get paid) to collaborate with other creators. 

Of course, creators cannot pay for promotion if they don’t have money. This is why financing is so important.

Creator Financing

There is an entire spectrum of options available for startup founders to raise money: equity, debt, crowdfunding, etc. Financing helps businesses grow more rapidly, and reach bigger outcomes than wouldn’t be possible without it.

For the most part, creators don’t leverage the advantage that financing provides. Crowdfunding, for example, could help pay for the costs associated with video production such as camera equipment, editing software, etc. But only a small percentage of creators actually take advantage of it—the risk of failure feels too high.

Historically, there also haven’t been many options available to creators looking to raise capital. But as people start to recognize the value of creators as businesses, this is starting to change.

Investors like Sam Lessin have been promoting the benefits of investing directly in creators, and the rise of NFTs as a form of having quasi-equity in creators is gaining steam. The author and writer Kyle Chayka recently launched an NFT-driven newsletter, and platforms like BitClout are letting fans speculate on the social relevance of creators through issuing tokens in their name. 

As individuals are directly investing more in creators, questions around what a creator-as-a-business exit might actually look like will come up. Sam Lessin suggests that there might be IPOs for creators, as one of the potential forms of exit for investors. 

Regardless, if creators are businesses that can generate financial returns like traditional businesses, it is only a matter of time before a full spectrum of financing opportunities opens up for creators. This means creators will need to navigate the ins and outs of investor relationship management just like any other business founder.

The competitive frontier never stands still 

It may seem like product experimentation, capital investment, paid acquisition, and financing are too aggressive for a market that’s traditionally blurred the line between passion and commerce. Some might argue that it undermines the authenticity and integrity that makes creators an attractive alternative to traditional entertainment. But if history is any guide, every competitive market is a frontier that doesn't stand still for long. 

What seems absurdly aggressive today becomes table stakes tomorrow, and in some places, it already is. China seems to have stretched the creator-as-a-business analogy to its absolute end—they set up influencer bootcamps where individuals are incubated to become influential, almost like a Y-Combinator for influencers.

Whether we see the same thing in the U.S. is unclear, but it does not seem unlikely. Ultimately, what we know for sure about making it as a creator is this: while great content is the most important thing, it isn’t everything.

Passion Economy News Roundup

Spotify Launched Spotify Greenroom, a Rebranded Version of Acquired Locker Room 

What Happened? 

  • Spotify Greenroom completes Spotify’s foray into the hotly contested social audio sphere, adding to the list of Clubhouse competitors. Greenroom is a rebranded version of Locker Room, which Spotify acquired for a rumoured $50 million in March of this year. 
  •  Specific details have not been revealed, but Spotify is also rumoured to launch a Creator Fund for audio creators using Greenroom, with payouts based on room attendance and engagement.

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