Chris Voss, the FBI Hostage Negotiator
Why good negotiation hinges on nuance and emotional control
This post originally appeared on The Profile.
Chris Voss knows a thing or two about navigating a high-stakes situation.
As the FBI’s lead international kidnapping negotiator, he spent 24 years of his career interacting with some of the world’s most dangerous criminals. In 2006, he was the lead negotiator on the case of Jill Carroll, the reporter who was kidnapped in Iraq. He was instrumental in the Steve Centanni kidnapping case in the Gaza Strip. And he also successfully negotiated the surrender of hostages during the 1993 Chase Manhattan bank robbery in Brooklyn.