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After automation: Seeking productive friction will lead to your biggest successes

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For years, I learned through endless, all-night trial and error: Attempt, fail, dissect, try again. Friction eroded poor execution and clumsy ideas until something simpler and more elegant was revealed.

But friction, once an indispensable process of building competency and perspective, is vanishing to AI. A single prompt generates polished landing pages, completes brand systems, and ships working applications. The fruit that once required long, arduous labor now drops directly into our laps, ripe yet uncannily hollow.

We should use automation to remove mundane obstacles and drudgery. I do. But we must recognize the distinction between that and what I call "productive friction." This is the kind of difficulty that's worth preserving, the kind of struggle that pushes you forward as you push against it.

Friction is not inefficiency to be eliminated. It creates the resistance necessary to build genuine judgment and refine taste. Its value doesn't lie in the final product but in the work itself.

That's because automation streamlines tasks but inhibits mastery. Junior designers who only lean on AI may struggle to leverage foundational building blocks of design; writers who exclusively prompt can't structure an original argument. They become adept at generating outputs, but become disconnected from foundational insights.

This is how the world will divide in two. On one side: utility, stripped of mystery, measured in speed, cost, and precision. Frictionless. On the other: meaning, full of ambiguity, judged by story, risk, and personal intent. AI is conquering the first. It should. Let it drive the bus, draft the forms, color-correct the photo, and sand some of the rougher edges. Then you can focus on what matters. Preserve friction where it counts, not as nostalgia or high-minded purism, but as method and meaning. This approach will better prepare us to work successfully in the AI age.

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Thesis 2027

On Nov. 5, 2026, 400 people will gather at Pioneer Works in Brooklyn to debate the ideas in this collection — live, unscripted, face-to-face.

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